Refund policy
Pipa Pets — 30-Day Money-Back Guarantee & Return Policy
At Pipa Pets, we want you and your pet to feel completely confident when shopping with us. That’s why every eligible purchase is covered by our 30-Day Money-Back Guarantee.
If your purchase isn’t the right fit for you or your pet, you may be eligible to request a refund within 30 days of receiving your order.
How to Request a Refund
Getting started is simple:
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Contact us within 30 days of receiving your order.
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Send us your order number and the email address used when placing the order.
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Briefly explain why you would like to request a refund.
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Our customer care team will review your request and provide the next steps.
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If approved, you’ll receive instructions for completing the return process when applicable.
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Once your return has been received and reviewed, your refund will be processed to your original payment method.
Please allow several business days for your bank or payment provider to display the refunded amount.
Eligibility
To help us process your request as quickly as possible, please make sure:
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Your request is submitted within 30 days of delivery.
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You provide your order number and relevant purchase information.
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The product is returned when a return is required as part of the refund process.
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Items are handled with reasonable care and, when applicable, returned with their original packaging and included accessories.
Certain products or circumstances may be subject to additional eligibility requirements. Our team will explain any applicable requirements when you contact us.
Order Issues or Damaged Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact Pipa Pets Customer Care as soon as possible.
Include your order number and, when helpful, clear photos of the item and packaging. We’ll review the situation and work with you on the appropriate resolution, which may include a replacement or refund.
Refund Processing
Once your refund is approved, Pipa Pets will initiate the refund to the original payment method used for the purchase.
The exact time it takes for the funds to appear in your account depends on your bank, card issuer, or payment provider. Pipa Pets does not control processing times after the refund has been issued.
Shipping Costs
Original shipping charges, return shipping costs, or other delivery-related fees may be handled separately depending on the reason for the return and the circumstances of the order. Any applicable details will be communicated by our customer care team before you complete the return.
Final Sale & Exclusions
Some items may not qualify for our standard 30-Day Money-Back Guarantee due to their nature, hygiene requirements, customization, promotional terms, or other applicable restrictions. If an item has special return conditions, those conditions will be displayed or communicated at the time of purchase.
Our Goal
We created the Pipa Pets guarantee to make shopping with us simple and stress-free. If something isn’t right with your order, reach out to us rather than worrying about it. Our customer care team will review your situation and help determine the best available solution.
Questions?
For assistance with a refund or return request, contact Pipa Pets Customer Care with your order number and purchase information. We’ll be happy to help guide you through the process.
Pipa Pets — Happy pets. Happy humans.