Shipping policy
Pipa Pets — Shipping & Fulfillment Policy
At Pipa Pets, every order is carefully prepared before it begins its journey to you. Because our products are prepared specifically for customer orders, please allow additional time for fulfillment before your package is shipped.
We appreciate your patience and understanding while we work to get your order to you.
Order Processing & Preparation
After you place your order, please allow approximately 7–14 business days for your product to be prepared and fulfilled.
This preparation period allows our fulfillment partners to process your order, prepare the product, complete quality checks when applicable, and get your package ready for shipment.
Your order will begin its shipping journey once the preparation and fulfillment process has been completed.
Shipping Time
After the preparation and fulfillment period, please allow approximately 2–4 weeks for delivery.
Estimated Total Delivery Time:
7–14 business days for preparation + 2–4 weeks for shipping
Because shipping involves multiple carriers and transportation stages, actual delivery times may vary depending on your location and other circumstances.
We provide these timeframes as estimates rather than guaranteed delivery dates.
Why Does My Order Take Longer?
At Pipa Pets, we prioritize making sure orders are properly prepared before they are shipped.
Your order may go through several stages, including:
- Order confirmation
- Product preparation
- Quality and fulfillment processing
- Packaging
- Shipment handoff
- Transportation
- Final delivery
This process can take some time, and we appreciate your patience while your order makes its way to you.
Tracking Information
Once your order has been shipped, you will receive tracking information when available.
Please note that tracking information may take several days to begin updating after the package has been handed to the shipping carrier.
If your tracking information does not immediately show movement, this does not necessarily mean that your package is lost or that there is a problem with your order.
Delivery Delays
Although we work hard to get every order delivered as quickly as possible, unexpected delays can occasionally occur.
Delays may be caused by:
- Carrier delays
- High shipping volumes
- Holidays
- Weather
- Customs processing
- Transportation disruptions
- Incorrect shipping information
- Other circumstances outside of Pipa Pets' reasonable control
If your order takes longer than the estimated timeframe, please contact us at pipapetsco@gmail.com with your order number and we will be happy to help look into the status of your shipment.
Shipping Address
Please make sure your shipping information is accurate and complete when placing your order.
Pipa Pets is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.
If you notice that you entered incorrect information, contact us as soon as possible at pipapetsco@gmail.com. We will do our best to assist you, although we cannot guarantee that changes can be made once an order has entered fulfillment or shipping.
Lost or Missing Packages
If your tracking information states that your package has been delivered but you cannot locate it, please first check around your delivery location and with household members or neighbors.
If you still cannot locate the package, contact us at pipapetsco@gmail.com with your order number and tracking information.
Our customer care team will review the available information and assist you with the next steps.
International Orders
International orders may require additional time due to customs processing and other international shipping procedures.
Customers may also be responsible for customs duties, import taxes, or other fees imposed by their destination country where applicable.
Pipa Pets does not control the customs policies of individual countries.
Order Cancellations
Because orders may begin entering the fulfillment process shortly after purchase, cancellation requests should be submitted as soon as possible.
Contact pipapetsco@gmail.com with your order number if you need to request a cancellation.
While we will make reasonable efforts to accommodate cancellation requests received before fulfillment begins, we cannot guarantee that a cancellation will be possible after your order has entered processing.
Damaged Packages
If your order arrives damaged, please contact pipapetsco@gmail.com as soon as reasonably possible.
Include your order number and photographs of the package and product when possible. Our team will review the situation and work with you toward an appropriate resolution.
Questions About Your Order?
We're always happy to help.
For questions regarding fulfillment, shipping, tracking, or delivery, contact:
Pipa Pets Customer Care
Email: pipapetsco@gmail.com
When contacting us, please include your order number so we can assist you as quickly as possible.
Thank You for Your Patience
We truly appreciate every order placed with Pipa Pets. Your patience during the preparation and shipping process allows us to carefully fulfill your order and get it safely on its way to you.
Pipa Pets — Happy pets. Happy humans.